Customer Service Representative

Overview

Federal Realty Investment Trust is a  publicly traded company that is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country’s best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Candidates who research Federal Realty hear a lot about the high quality shopping centers, urban lifestyle centers and residential products. We have a well-respected real estate team at our core but it's the smaller intangible things that can make working at Federal so satisfying.  You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. Our stability and success is due to our great team of employees! Would you like to join our team? If so, learn more about our current opportunity below.

 

Federal Realty Investment Trust is currently sourcing for a Customer Service Representative at Grossmont Center.  This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Marketing Director, provide exceptional customer service to Grossmont shoppers and the general public. This role will provide shopping information, make restaurant reservations, and other services as expanded by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realty’s objectives and goals are achieved.

Responsibilities

• Greet shoppers and retailers; entertain, chat, establish relationships
• Inform guests by providing directions, answering questions
• Suggest and Sell – based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Santana Row
• Establish and maintain a strong rapport with retailers
• Prepare end of week reports as directed by the Marketing Coordinator
• Manage a text message marketing program to better communicate with Grossmont customers.
• Maintain a thorough knowledge of Grossmont services, amenities/ facilities and stores/ locations.
• Assist marketing department with implementation and execution of marketing programs and special events
• Effectively communicates with coworkers and external business partners, vendors and tenants
• Other duties as assigned

Qualifications

• At least 1-2 years experience in a customer service role
• High School Diploma preferred
• Employee must be able to effectively communicate with retailers, customers, management and all Grossmont Center
• Ability to work in a fast paced environment, managing multiple deadlines, and remaining professional at all times
• Proactively seek opportunities to provide exceptional customer service
• Strong oral and written communication skills
• Proactive, approachable and solution focused
• Must be flexible and able to work weekends, nights and holidays
• Proficient with Microsoft Office, in particular Word and Excel

 

Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.

 

Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.

 

If you are unable to submit your application online, please call 301-998-8100.