Customer Service Representative, Grossmont Center

La Mesa, CA

  • JOB ID 2022-1647
  • Facilities


Federal Realty is a  publicly traded company that is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country’s best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Candidates who research Federal Realty hear a lot about the high quality shopping centers, urban lifestyle centers and residential products. We have a well-respected real estate team at our core but it's the smaller intangible things that can make working at Federal so satisfying.  You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. Our stability and success is due to our great team of employees! Would you like to join our team? If so, learn more about our current opportunity below.


Federal Realty is currently sourcing for a Customer Service Representative at Grossmont Center.  This individual is an enthusiastic person who can, under the direction of the Marketing Coordinator and Senior Director, Marketing, provide exceptional customer service to Grossmont shoppers and the general public. This role will provide shopping information, and other services as requested by the Marketing Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realty’s objectives and goals are achieved.


Work Schedule: Working 20 hours a week with the potential for additional hours during events; Monday/Tuesday/Friday/Saturday; Subject to change.


  • Greet shoppers and retailers; entertain, chat, establish relationships
  • Inform guests by providing directions, answering questions
  • Answering the phone lines and responding to voicemails daily
  • Suggest and Sell – based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Grossmont Center
  • Establish and maintain a strong rapport with retailers
  • Prepare reports as directed
  • Maintain a thorough knowledge of Grossmont services, amenities/facilities and stores/ locations.
  • Assist marketing department with implementation and execution of marketing programs and special events
  • Communicate with coworkers and external business partners, vendors and tenants as needed
  • Other duties as assigned


  • 1+ years’ experience in a customer service role
  • High School Diploma preferred
  • Strong oral and written communication skills; communication with retailers, customers, management and all Grossmont Center
  • Ability to work in a fast-paced environment, managing multiple deadlines, and remaining professional at all times
  • Proactively seek opportunities to provide exceptional customer service
  • Proactive, approachable and solution focused
  • Must be flexible and able to work weekends and holidays
  • Proficient with Microsoft Office, in particular Word and Excel


Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.


Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.


If you are unable to submit your application online, please call 301-998-8100.