Customer Service Representative Part-Time

San Jose, CA

  • JOB ID 2021-1582
  • Facilities


Federal Realty Investment Trust is a  publicly traded company that is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country’s best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Candidates who research Federal Realty hear a lot about the high quality shopping centers, urban lifestyle centers and residential products. We have a well-respected real estate team at our core but it's the smaller intangible things that can make working at Federal so satisfying.  You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. Our stability and success is due to our great team of employees! Would you like to join our team? If so, learn more about our current opportunity below.


Federal Realty Investment Trust is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row.  This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive Santana Row Concierge to achieve and provide exceptional customer service to Santana Row's shoppers and general public.  This position will be part-time, working 20-26 hours per week and must be available to work a flexible schedule which includes evening, weekend, and/or holiday hours.  This role will provide shopping information, process gift card purchases, make restaurant reservations, wheel chair rental, and other services as expanded by the Marketing and Operations Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realty’s objectives and goals are achieved. 


  • Greet shoppers and retailers; entertain, chat, establish relationships
  • Inform guests by providing directions, answering questions
  • Suggest and Sell – based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Santana Row
  • Establish and maintain a strong rapport with retailers
  • Prepare end of day reports as directed by the Concierge Manager
  • Maintain a thorough knowledge of Santana Row services, amenities/ facilities and stores/ locations
  • Conduct all service functions of the Customer Service Center
  • Operate all equipment at Customer Service location to include phones, computer, gift card system, FAX machine, and printer
  • Offer “on call” service to retailers with gift card issues
  • Assist marketing department with implementation and execution of marketing programs and special events
  • Assist operations team with any operational tasks requested on a daily basis
  • Assemble resources (people, materials, support) to complete tasks that are requested  
  • Other duties as assigned


  • 1+ years experience in a previous customer service role
  • High School Diploma preferred
  • Ability to work in a fast paced environment, managing multiple deadlines, and remaining professional at all times
  • Proactively seek opportunities to provide exceptional customer service
  • Strong oral and written communication skills to include communicating effectively with customers, coworkers, external business partners, vendors and tenants
  • Proactive, approachable and solution focused
  • Must be flexible and able to work evenings, weekends, and holidays
  • Proficient with Microsoft Office, in particular Word and Excel


Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.


Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.


If you are unable to submit your application online, please call 301-998-8100.